Very few people in our industry dreamt early on in life about being a call center professional. If you happen to know somebody who did, be careful – he or she is probably dangerous. (Ted Bundy and Jeffrey Dahmer both reportedly fantasized about customer care as kids.) If you yourself had dreams of a call center career when you were younger, then I was just kidding about the whole "dangerous" thing. Otherwise, I wasn’t.
Just because you didn’t plan on becoming a call center professional doesn’t mean that you haven’t landed in an exciting and rewarding field. With customer service being the big differentiator among competing brands these days, call centers are hot. You’ve probably even been invited to sit at the cool kids’ table in the company cafeteria, or at least you no longer have your lunch money stolen by some bully from Marketing.
Even still, many call center managers and supervisors – because of their random arrival in this crazy profession – continually struggle with existential career issues, constantly asking themselves such questions as, “Do I belong here?” and “Is it too late to become a fireman?”
It’s ok to question whether or not you are a real call center professional. To help you find out, look for the following symptoms… I mean signs:
10 Signs You’re a Real Call Center Professional
1) You’ve legally changed your name to an acronym.
2) At the end of a date, you ask the person to complete a satisfaction survey.
3) You don’t giggle when you hear the term “shrinkage”.
4) If ever homeless, you’d create a sign that reads: “Will forecast call volume for food.”
5) You think an engagement party is a gathering to raise employee morale.
6) The fitness instructor at your gym told you to do 10 "reps", and you argued that that would be highly unprofessional.
7) You have a tattoo of A.K. Erlang… right next to your tattoo of Alexander Graham Bell.
8) You can’t telecommute because you’d miss the smell of headsets.
9) When friends ask about your social life, you tell them your call center now interacts with customers via Twitter.
10) You get all these jokes.
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