The queue is finally empty
The customers are calm
The reps no longer gasp for breath or cry out for their mom
The ACD did not explode
As many thought it might
It routed all 10,000 calls to agents out of spite
The supervisors now can coach
And work on raising scores
Though might as well forget the reps who’ve sprinted toward the doors
The manager’s exhausted
But has yet another task
To calculate the C-Sat rate – that’s why he has a flask
The call center is quiet now
It’s rare to have such peace
It’s the kind of calm that comes when reps just press “release”
So close your eyes, oh weary ones
You day is now complete
Worry not of calls and chats – you’ll soon be screwed by tweets
In clinical trials, this poem successfully lulled 87% of call center insomniacs to sleep. If, by chance, you continue to struggle with insomnia even after reading this poem, talk to a licensed physician about medications and supplements that can aid sleep. Or, if you need IMMEDIATE relief, simply have a conversation with somebody from Accounting or Legal.
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