When you are burdened with a mind as manic as mine, having your own blog can be dangerous. Fortunately, I’ve trained my internal editor to out-muscle my internal madman, thus ensuring the only posts of mine that make it to the public domain are those that are truly fit to print – at least in my eyes.
You’ve seen how quirky some of my previous Off Center pieces have been, so you can only imagine how unsettling and odd some of the posts that didn’t make the final cut were.
I have neither the space nor the gall to include the actual text of the aforementioned scrapped posts, and you haven’t the time or the stomach to read them. However, I thought you might be interested in knowing some of the titles.
Blog Bits that Died on the Chopping Block
-Ensuring Effective Self-Service: When You Care Enough to Not Talk to Customers
-Three Tweets to the Wind: How Social Customer Care While Under the Influence Can Enliven Your Brand
-Whatever, YOU Are: Dealing with Abusive Callers
-Micromanagement Is the New Black
-The Art of Coercion in Agent Coaching
-I’m Okay, You’re Okay – the Problem Is Those Freaking Callers: How Customers Ruin Things for the Rest of Us
-Enhance Call Center Aesthetics by Letting Your Ugliest Agents Work from Home
-Agent Diapers: An Innovative Approach to Increasing Call Center Productivity
-Rev-Up Employee Retention: Make Agent Attrition Grounds for Termination
-Laughing at Irate Callers: The Intrinsic Power of the Mute Button
-Best Practices in Best Practice Practices
-We’re All Going to Die Someday: Putting Low Service Levels into Perspective
-UFATEC: Using Fewer Acronyms to Enhance Communication
I’m always looking for blog topic suggestions from outside contributors that I can reject. Feel free to leave some of your more intriguing ideas for future posts in the comment box below.
You’ve seen how quirky some of my previous Off Center pieces have been, so you can only imagine how unsettling and odd some of the posts that didn’t make the final cut were.
I have neither the space nor the gall to include the actual text of the aforementioned scrapped posts, and you haven’t the time or the stomach to read them. However, I thought you might be interested in knowing some of the titles.
Blog Bits that Died on the Chopping Block
-Ensuring Effective Self-Service: When You Care Enough to Not Talk to Customers
-Three Tweets to the Wind: How Social Customer Care While Under the Influence Can Enliven Your Brand
-Whatever, YOU Are: Dealing with Abusive Callers
-Micromanagement Is the New Black
-The Art of Coercion in Agent Coaching
-I’m Okay, You’re Okay – the Problem Is Those Freaking Callers: How Customers Ruin Things for the Rest of Us
-Enhance Call Center Aesthetics by Letting Your Ugliest Agents Work from Home
-Agent Diapers: An Innovative Approach to Increasing Call Center Productivity
-Rev-Up Employee Retention: Make Agent Attrition Grounds for Termination
-Laughing at Irate Callers: The Intrinsic Power of the Mute Button
-Best Practices in Best Practice Practices
-We’re All Going to Die Someday: Putting Low Service Levels into Perspective
-UFATEC: Using Fewer Acronyms to Enhance Communication
I’m always looking for blog topic suggestions from outside contributors that I can reject. Feel free to leave some of your more intriguing ideas for future posts in the comment box below.
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